No connection in Morocco

No data after landing is almost always a setting, and almost always one of three. Work through them in order before assuming the worst.

The three checks

1. The line is on. iPhone: Settings, Mobile Service, the Morocco line switch. Android: Settings, Network and internet, SIMs, the line switch.
2. The line carries the data. Mobile data must be set to the eSIM, not to your home SIM.
3. The roaming setting matches the plan. On a regional plan, data roaming must be on for the eSIM line. On a local plan it is not needed; if you turned it on, no harm done.

Then restart the phone. It re-registers on the network and most problems die there.

If it is coverage, not the phone

Morocco’s cities hold strong 4G and 5G. The desert south of the Atlas, the High Atlas valleys and remote stretches of the Rif are thinner, and desert camps run on Wi-Fi that comes and goes. That is geography, not a fault: download offline maps before those legs, and the eSIM reconnects at the next town.

When to write to support

If the checks are done, the phone is in a covered place, and there is still nothing after ten minutes, write to contact@baobabsim.com with your order link, the phone model and screenshots of the mobile settings. If the eSIM cannot be made to work, the refund promise applies.