Refund policy

This policy covers the plans LuKas Holdings sp. z o.o. sells under the Local SIM Morocco brand, through the BaobabSIM store. You are refunded in full if the eSIM is not delivered, or if it cannot be made to work and we cannot fix it.

A change of mind is not refunded. Once a working eSIM has been delivered, the sale stands.

To ask for a refund, write to contact@baobabsim.com with the link to your order page, or with the email address you paid with and the payment date. If the line will not connect, include the phone model and screenshots of the mobile data settings, so we can try to fix it first. Regional plans need data roaming on for the eSIM line, and a local plan connects as a Moroccan line: the data roaming article explains which switch belongs to which plan.

The refund goes back to the card you paid with. Your bank decides when it appears.

Orders are placed and refunded on BaobabSIM, where you pay; its refund policy applies to your order and follows the same rule. The English refund policy is the binding text.